Refund policy

Right of withdrawal and information on refunds

6.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he qualifies as a "consumer" pursuant to article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the Products.
6.2 The right of withdrawal referred to in Article 6.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to Pastry Brignone sas - Via Roma 2 Dronero 12025 (CN) within 10 (ten) working days from receipt of the Products. The above communication can be sent, within the same term, to Pastry Brignone sas to the mail ord@pasticceriabrignone.com, provided it is confirmed by registered letter with return receipt, within 48 (forty-eight) hours after sending the telegram or fax.
6.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service Pastry Brignone sas which will issue a return authorization number (RMA). Once the RMA number has been received, the Customer can return the Product to the following address: 
Pastry Brignone sas –
Via Roma 2 Dronero 12025 (CN).

Cash on delivery packages will not be accepted.

6.4 Once the Products have been received (and their integrity checked) Pastry Brignone sas will, as soon as possible, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of the shipping costs which will be definitively charged to the Customer.

6.5 The right of withdrawal referred to in Article 6.1 above cannot be exercised by the Customer in the following cases:

a) the goods have been made to measure or clearly personalized
b) if the goods by their nature cannot be returned or if they risk being damaged or altered rapidly
c) if the goods have been opened by the consumer 
d) if its condition or quality has been influenced by the consumer (for example dirty or damaged items)